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Why Are Shoppers So Angry?

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    Dr. Jeffery Gadere weighs in on violence in stores

  • Duration 6:37
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Well it's supposed to be the most wonderful time of the year but we have seen plenty of dramatic scenes of violence this holiday shopping season.

This woman here -- -- -- Smith.

Is accused of punching a seventy year old Wal-Mart worker in the face on Christmas Eve after that your cat -- was asked to show a receipt.

On Monday ten people were arrested after a massive -- in the nation's largest mall the Mall of America.

Police drying their guns inside the mall to try to stop it.

And this scene playing out in several spots across the country people stand little breaking down doors and -- each other over.

In one instance there was a stabbing.

Just to get their hands on a pair of Nikes Michael Jordan air Jordan eleven secrets.

What ever happened so that.

Joining me now psychologist -- regard -- -- From -- college of osteopathic met medicine -- or do you think he's for being here it's my pleasure it's not you know good good tidings.

We bring to you we Americans you know like and and very bad behavior what you'd.

I don't remember it ever being like this where every Christmas -- hear about people hurting each other over retail goods even though we've had.

Big sales and Black Friday and -- electronics bonanza is -- why why.

I think this year we seeing something a little bit different people really being malicious.

With one another being very mean spirited.

I think part of it of course is the economy people -- much more desperate and of course the retailers take advantage of that not point fingers at them.

But they use psychological tricks such as limited quantity shown you what the big breaks you're gonna get as far as the price is.

Giving limited dust store hours and really hyping people up.

And therefore when you have people who -- at risk too violent behavior to Begin with I firmly believe these are people who are not living in a vacuum these people probably have acted out before behave badly before so when you get them in that kind of an environment well then that's when they -- Begin to become much more in appropriate but it's not new behavior what.

I mean.

You see the sort of the old movie.

Clips of yesteryear you know from nine at -- to fifties.

It was -- around them but I've I've read history yes seem like this could've happened back -- just doesn't seem like this type of behavior happened why is -- happening more and more now what.

What we're seeing is this much more density whether it's in an urban area are suburban area when you put a lot of people together.

And you put them in this kind of a -- retail pressure cooker.

And it becomes an event people like to shop their lives become humdrum they're concerned about as I said their finances and they need something to stimulate them well.

This is the perfect recipe for disaster.

And we know from all of the experiments that we do with animals in rats and so want.

What you put them all together that's when they Begin to cannibalize one another that's when they Begin to.

Kill one another and again really behaved in an atrocious manner.

Think somebody like this you know -- -- -- we don't now.

-- and she just stands accused right now not not officially -- Hunch she's 26.

Punch out a seventy year old woman.

To the point where they said she got thrown across the floor she had a gash so deep in your -- blood was spewing at a variety took her to the hospital -- And and on the bright side dozens of the Wal-Mart shoppers.

Surrounded her.

And her companion that's right step around them until the police got there which does make you believe in that's right there is that still the line but -- -- somebody like this act this way it's not an isolated incident why.

In the meantime -- -- America they're having a melee because were we and it was reported.

Rap star was going to be -- people got so agitated started to beat each other what.

I think these are two separate incidents when when you take a look at that this woman -- -- -- again I she's been accused not found guilty but the this woman that she punched a seven year old woman.

I don't think it had anything to do with the seventy year old woman I think it has a lot to do with this person who acted out in such a violent way.

She's got -- she was actually -- -- exactly so she's angry over something else.

Feeling pressure from something else probably has a very difficult life due to whatever reasons that we don't know and therefore.

When the cashier asks for receipt.

Well it just opens up the floodgates she didn't know this woman in there was no reason to do that.

And we shifted back to the -- it used to be how to we shifted back to -- we -- -- more civil toward each other.

You know we're just more polite to one another.

Is he here we've -- about your arrival here into the studios on the streets of near city behind -- which are jam packed right now.

For the holiday season people -- wound bumping into you or not that's right jostle our sorry excuse me.

It's disheartening and I'll play a greater New York you go to the Duane -- You buy -- you know dealer and things like that and in you can exchange for somebody you never speak big picture things -- -- And they they never even make eye contact with your.

And and that is the key and therein lies the answer.

We have it just become numbers.

If you want to dial some sort of a company or corporation or utility company you can't even get a human you get the answering service.

I think what has happened is that we have lost that human touch and we need to go back to that we need to have people listen to one another and talked to one another.

And try to be -- in a way that perhaps we suggest that it's the only way to be able to interact and not just on the Internet not just by video that actually get one on one interaction with people know one another can reach out and touch one another.

And can feel the emotion that people really do have to one another instead of just strangers jostling for the prize whatever that may be.

It makes you feel more connected and that's how that experience myself in the line -- you know that we read or whatever absolute where you're getting.

Angry because you can see that it's like why isn't they were chewing -- look at me she wanted to say like the numbers I I have an annual and then each count yourself to to try to -- -- -- -- say.

How's it going today and then they show you kindness return and that's -- -- -- that.

What people need to do I give you an honorary Ph.D.

today fact that's what people need to do you have to try harder don't be like every one -- rise above the -- I talked to lot of these cashiers at the different drug -- who don't even wanna look at me of course have the perfect face for radio.

But they don't want to look at me and I insist that they speak to me and I killed them with kindness.

And in return they stopped talking and they -- -- if you can get that smile from someone then we are returning to our humanity which is where we need to be -- you know what I agree with you about the value of human touch absolutely the most important reach out and touch someone thank you sir all right.

Merry Christmas happy new year -- and the same to -- While the department of.

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