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Catch to 'unlimited' data plans?

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  • Description

    Phone companies slowing down service for customers who use the most data

  • Duration 3:58
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This transcript is automatically generated

I got this text message from AT&T this morning AT&T free message.

Your -- use this month places you in the top 5% of users use Wi-Fi to help avoid -- to help avoid reduced speeds.

Reduced speeds.

See it's gonna slow wireless speeds for those of us who have unlimited data plans if we use too much -- The company says it's targeting people who use the most in order to manage the entire networks but now.

Some customers say their phones -- slowed the point where the basically useless they claim AT&T is simply trying to get them to switch to a tiered plan which tedious.

Where they would have to pay different rates for different amounts of data which we would a spokesman for the company tells us only a fraction of the customers were affected -- -- fraction.

By the way 99.9.

Is a fraction.

Joining us now is -- -- -- the editor in chief of measurable dot com a social media.

News block.

You know the Wi-Fi my house of broken.

So that may be part of it but.

I don't know what I'm not doing anything differently than I ever have but now the gonna charge me more for the same thing that I've always been doing -- way excuse suspended because you know what.

-- system is.

-- so it really works great.

Well welcome to the 5% right -- I hope they all over this crap because it's crap.

Well okay so anything is you know that's a Smartphones are data centric right everything you do on your Smartphone eats Davis sits on just everything's on not watching a lot of video some not -- data but you browsing the web which you are because it's in Asia -- browsers will all day right -- three jingles like that it's -- and -- and and web clients.

Lance open when I signed up for this plan.

Wait a minute -- -- finish.

And I bought this phone they told me I could do this and now that I've signed up and I bought this and I've done everything the way they tell me to do it.

Now I gotta pay more they changed it -- rule they changed the meaning I went unlimited right busiest it and and you know the reality is that these mobile networks -- tee sprayed -- burst but it's like -- you crack.

It's all you -- crack.

Until until you until you like a lot of crack in the open.

And they are also not entirely prepared for what's happened here you know so everybody is that everybody is their problem songs and the -- averages are probably it's under a gigabyte a month you know they say that 65% of the users and 200 megabytes 98% to under two gigabytes but.

The range -- within one gate and that -- were a bunch of different stuff it's video of some.

It's a lot of web sites.

It's photos and email over the phone in and your phone by the -- is getting.

Faster and smarter what kind of camera doesn't have on it -- eight megapixel cameras now you're taking photos and a bigger sometimes you're sending them false and I am all the time people exactly people are doing this all the time so.

I don't I'm honestly to change the meaning of the word a limited not a good thing.

Going -- upset a lot of people but this is thing going on now for six or seven months that these companies been trying to GA I don't really care who I wanna get back here to services and that is what they want you can pay a certain amount for five gates or -- is my -- so it's -- -- -- gigs of fifty four.

Fifty dollars five -- thirty -- for three gigs and then of course it's 25 dollars -- an effort to write the -- and don't forget that doesn't account if you do tethering so if you wanted to tether your phone use it as a hot spot that's another thirty dollars a month.

They getting you coming and going but.

You're hooked on your phone you're not gonna put it down so I'm -- eventually and they know everyone is going to end up on these tier clients in the days of -- limit I have and I are second -- and I'm going to.

But you know what these people have done to us listen now.

They told us go ahead here's all it's gonna cost we revamp and reorganize our lives around these things.

And do exactly what they told us to do at this price unlimited and signed a contract remember the contract.

And now the word is gonna charge you more.

You systems no good and you fit to me and I don't appreciate it Neal.

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