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Airline report card
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Description
Hawaiian Airlines did the best job of arriving on time, while JetBlue Airways had the worst on-time performance
- Duration 1:44
- Date Apr 2, 2012
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Transcript
This transcript is automatically generated
Surprises me maybe you as well the airlines are actually getting better at serving their customers contrary to what you might think.
A new report shows airlines are slowly recovering from the industry's meltdown about five years ago or so.
Many of them performed better in areas like on time arrivals in 2011.
Than they did the previous year.
-- -- a live from our New York newsroom with more on that -- -- Well John the report released today says airlines have improved in four key areas lost bags delayed flights -- on -- service.
And getting bumped from full planes but that is slight for example airlines get you there on time with your bags.
80% of the time that's up from 79%.
And of course that's little comfort to the other 20%.
And there are new aggravation -- other areas the Associated Press -- fare increases new fees canceled roots among others.
The review of federal data is done every year by private researchers at Wichita State and Purdue university's.
It points up at certain issues are out of the airline's control for example -- increases are largely due to higher fuel costs.
If you want the best performance the study recommends low cost carriers that mainly fly between large hubs.
The worst choices they say our regional airlines which often fly smaller planes.
The study ranks the fifteen largest airlines on specific issues.
For on time performance who YE airlines is best jetBlue worse but jetBlue bumps the fewest passengers -- bumping the most.
AirTran loses the most bags American Eagle the least.
And -- airline gets the most complaints to the Department of Transportation southwest.
United.
Gets the fewest complaints John some of those numbers really surprised me but that's just based on my own experiences.
-- -- brown thank you all right thanks.
