Airline denies refund for cancer patient
Spirit stands behind policy
- Duration 2:47
- Date Apr 28, 2012
Spirit stands behind policy
Also in this playlist...
This transcript is automatically generated
-- airlines is flying in a controversy again this time they're refusing to -- the ticket to a Vietnam War vet.
Who found out that he had terminal cancer and was too sick to fly after he had already purchased his airline ticket.
That veteran journey begins joins us now from -- why Jerry.
Good morning so as we understand it -- you you bought this ticket to go visit your daughter in New Jersey.
And then two weeks later doctors told through the -- -- GO cancer was terminal and that you were too sick.
To fly you called airlines and and what -- you told.
-- it pitch it too bad their policy is no refund.
Regardless of circumstance.
What you've had I known.
-- go on.
Nor had I known to each prior of course I never order purchased a ticket.
Were you surprised to hear they're sort of zero tolerance policy for any changes.
It totally surprised and then that's a reason and I'm speaking out now I would like -- To change your policy to at least have the courtesy to dual case by case review of the reason someone requests -- refund.
You know if if you have a head cold you're certainly not gonna get her for a refund and that's understandable.
But in my case I felt like.
I'd I do not know that I was terminal.
When I purchased a ticket and I found out two weeks later and just -- out of curiosity you know how do we go about getting a refund.
And Nate said there's no way they -- even changed -- name to my daughter so she could fly back and forth it to.
-- is just.
Unconscionable it's a way I feel.
Yeah in fact we should mention that you were going to New Jersey because your daughter is having surgery and new were going to help take care of her so.
I mean Spirit Airlines says that all sorts of people want special dispensation mothers in labor.
People who were sick people that job conflicts come up does any of that.
You think help them make their case.
Knowing that day and -- and even review my case.
I got to speak to somebody in India who he so supposedly -- supervisor and he just said flat out.
Well here's what would do for you we'll give you a credit so you can fly in a future which sort of really got to me that's what really set me off yeah.
Yeah we can ever imagine and I'm and I cannot understand.
You know right and that's obviously not what you.
We'll look before you say at this point you wouldn't even just want them to donated to wounded warriors you're nodding and looking for a refund -- military Pickens -- to follow your case.
And and let us know if secure airlines ever gives you and the joy on this we have more FOX & Friends in just -- minutes.