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Airline denies refund for cancer patient

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    Veteran protests Spirit Airline's policy

  • Duration 5:51
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I you know this story we've been telling you about it for days this American war hero denied a simple -- -- from Spirit Airlines.

After his doctor told him that he is too sick to fly the airline took his call they heard his story and they gave him in one word answer no.

-- -- joins us live this morning with the news just breaking that veterans groups from across the country.

Are rallying behind you Gerri it's great to have you here in person it's great to be here it thank you very much for.

Listened to me well we're happy to listen to you and so are.

Viewers your story has really inspired an outcry from our viewers because just to recap.

You bought a ticket you live in Florida your daughter -- in New Jersey you bought it airline ticket to come and visit her she's gonna have some surgery you're gonna help her.

Post -- right where then diagnosed with terminal cancer not.

I've been fighting for two years it to cancer would hoosiers diagnosed as terminal to -- after -- -- -- -- we're so sorry about that oh that's.

-- except it now it's.

Yes and neither one thing -- that you thought you could get a little bit of dispensation you called Spirit Airlines and said.

I just have this new diagnosis I'm not allowed to fly cannot get a refund they said no tell us an update on your and it.

Well so far -- are standing their ground in that's understandable but -- publicity.

That I'm receiving and the the people who are personally telephoned me an email this sector has dreams still my faith in America.

So -- lot of good people after they -- are we -- that even though you drove here to take care of your daughter after surgery you do not fly.

We reached out to Spirit Airlines to see if they could make an exception in your case as we've said you are war veteran so many people around behind your clusters what they said.

Our reservations are nonrefundable which means we don't do refunds and we're not going to issue mr.

-- a refund.

We received many requests for refunds every day for similar situations it would not be fair to -- policy for one and not all what do you make of that.

Well I IA guy -- what I would like him to do is just at least extend the courtesy to.

Take each case.

On its own.

And make a decision not have a blanket policy it just says.

We don't care earlier diner not in we're not giving any money back to partner really got me was when they said well if he would die before the flight.

We'll give you a partial refund.

Well Kansas and then of course they wanted to give me it's for a credit.

To fly in a future in action to the -- what don't you understand about the future piano and to issue there's no answer for -- -- and I wouldn't be able users ticket anyhow.

So are you surprised that they are really digging in their heels on so many people arrived here cause and an I'm sure you've heard from lots of veterans groups about what they plan to do now again.

Yes good spirit and maybe are not considering is.

The American Legion -- three million members plus seal -- -- -- his -- -- VFW's another million and a half.

And vets.

And veterans of foreign wars -- girl group after all veterans.

And their behind me in and they're looking at about six or seven million people who are.

-- -- -- -- -- -- a doctor I believe we should chaplain on the Chicago Police Department called me and said.

There's a marine group of local police officers in Chicago who are going to boycott Spirit Airlines.

And they're gonna trying get the rest of the Chicago Police Department to -- out -- airlines yeah it's really is from California called a -- -- boycotting.

Last night had a call from a lady.

Who's thrown for last ten years twice here to Detroit and back should should never fly -- again.

While I -- fix that is really struck a chord.

When people around the country as well as our viewers and in fact this morning we have a little surprise for you because so many of our viewers also about that you didn't get a refund.

That's.

Well Steve -- -- its head cut off.

-- there's the money.

Thank you it's not about -- money I know don't make this -- into large.

You would just want you'll see the pollen right thank you.

Well we thank you know.

We understand what you're up against and and to I was talking about the -- or do you want people to boycotts yes I do you do yes.

Because I believe that.

Maybe -- connection board meeting.

When this quarter's financial.

Bottom line as the red maybe to board of directors -- say tuning guide it's currently the CEO and your little young maybe you better change your thoughts.

You know that's -- only hope I have four.

People in the future who are like me -- run into a problem.

Unexpectedly I didn't expect to be term on one of purchased a ticket to Begin with cards so they should just.

The case by case review it.

And and obviously we know that the 200 dollars.

Isn't what you're after but it how do you feel -- so many people donating to wounded warrior in your name.

I think it's great you know it's a great organization they need to help financially.

And no more that can donate to wound to -- and heroes to hometown.

It's just fabulous and it's so appreciate it.

And Jerry who think that a group did you belong to in the sixties and military would still be there at your side all these years later.

They are.

Gerri good luck to everybody your daughter is having surgery today right now -- thoughts and prayers are with you thank you very much.

Thank you -- touch finish -- -- excited to meet you armed person -- -- watch every day to even Alison yeah.

Amazing and they don't -- a lot of my favorite Shia area and you are out.

-- to fight this -- should OK what.

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