Also in this playlist...
This transcript is automatically generated
Twitter FaceBook -- they're not just for connecting friends or sharing pictures the reality is.
Consumers are now turning to social media channels to talk about service good service dancer.
Other decrypt pin says these -- are breaking down barriers and empowering consumers.
We have the right now in the r.s -- the responsibility to hold companies accountable.
On social network.
Corporate America is listening and responding to the good bad and the ugly.
If I post on Delta's FaceBook page complaint.
It's public the world is watching.
That's OK with me.
And that's okay with delta would we prefer four -- some tweaks to not be out there about -- probably yes but you know but in the end.
It's all about solving the problem for the customers.
Don't even has its own social media lab to track all those tweets and FaceBook posts.
We have monitors throughout we've got everything from the news network -- to what's going on in the Twitter world.
You name it we have it up on -- board.
American Express is also acted on line and tells us it's importing for customers.
To share their stories.
We want you failed to share with your you know 300 followers what a great experience you had with with your service and higher.
Question was answered immediately yours your issue was resolved immediately.
A growing number of businesses are shifting from traditional toll free numbers to web based customer service.
Once social media expert tells us that going digital.
Can actually offer a more personal experience.
-- 800 number -- a call center Twitter is a person.
And I always tell -- -- -- where our people the people responding to twitters -- -- named mark a person named Peter person named Jan.
He also says social media is changing the entire Lansky companies don't have to tell their success stories.
Instead it customers do it for them if you can give your customers such an amazing experience that they -- -- tell their friends how awesome you are.
You're doing customers and and that's really the news.
In New York Lawrence amenity Fox Business.
Filter by section