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Computerized customer service in airports

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    A look at latest technology

  • Duration 3:14
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Seven is having put up the hours the future of the -- flying life size computer generated avid ties could now be greeting you before you board your next white.

They're part of a pilot program popping up in several airports around the country I get -- -- you lose more holograms.

Have an artist live at LaGuardia Airport when he's employees.

On their first day on the job and Heather -- -- -- That's right good morning now than I'd like to introduce you to Marie is her first stand -- He's basically an avatar which is kind of like a hologram you can see my -- right here behind us do not -- the point where is basically to help guide passengers to where they need to go it's -- you improve customer service here.

Out of LaGuardia and she was -- About a 92 straight right so here to explain about parade is Tom -- -- the general manager here at the -- -- like the morning.

What is the point of -- Hello Maria is an -- part of the port authority's program.

Implemented -- here at LaGuardia at Newark and Kennedy airports.

To use kind of a novel technology -- to answer some of the customers and our tunnels basic questions right.

As undoubtedly tell people how to find the gates how to find baggage claim that I think yes and marine affectionately dubbed as after -- Marie who was the wife Fiorello LaGuardia.

-- what's namesake and a former mayor of New York City.

But she can do that she can tell people.

Where restrooms located where they could find a taxi where they could find baggage claim concessions and a life.

Because that's what our Brian Kilmeade wants to know he wants to know how to find the bathroom and CDC wants to know how to find about -- -- But she's not she's not in practice actually you can't ask -- question right.

No right now she has a script that she repeats every year in ninety seconds when someone crosses within thirty feet of -- So going to have -- Aren't let let -- -- there was no sign of today's Saturday and we're now on the arrivals section and that -- -- on exactly what about -- Michigan lottery.

-- on the iron seven -- plus approximately 60000 dollars.

Exactly the -- and and the taxpayers to get up and -- No actually not as the Port Authority that is paying for these shots -- -- -- as part of what's gonna test program.

That'll last six months we'll assess -- performance and the reaction of customers and we'll decide whether we're gonna expanded folded.

I'm doing and you guys by the way are expanding this airport significantly some passengers who come into -- he got some good to keep an eye out car that we are we had a 2.4 billion dollar.

Program.

Two lead demolish this building and build a brand new terminal.

To serve the future the Memphis airport over the next holiest time -- Greg Kelly.

I'm glad you -- all he wants a number.

Here so I just wanna warn -- I just wanna warm and she's a little shallow -- notice.

Sarah yeah I've gotten a little souvenir rocks by the way she's also gonna be apparent -- very glad that JFK airport Newark Airport in Boston and I wasn't stopped -- -- -- seeing as she gets there.

-- -- She also talks a -- she interrupts a lot -- a lot in common -- Hello World.

They got us.

Hello so they'll say yeah or else you -- go yet though.

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