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Well we have made it through the height of the holiday shopping teasing you know the Friday where everybody scrambling around and soon you're gonna get your tips.
Sometimes friends and family though can miss the market in today's take charge consumer protection segment.
I want to give me some tips for returning against that just work quite right.
-- advances that we -- analysts and executive director of P&G venture group Kristin welcome.
Hi I imagine with the economy the way it is the -- could be even tighter this year on returned -- -- that.
Oh absolutely especially with his pending fiscal cliff that we had a out of us.
You're gonna see a lot of buyers remorse probably around super Saturday which is -- last Saturday before Christmas.
But retailers had about 3.4 billion dollars in return fraud last year.
So that they definitely are going to be out and keep in -- return policies very strict and stringent this year so if you get something that you want particularly with gift cards which I understand will be even stricter this year.
Can you would numerous around the system can we bend the rules a bit what what is it negotiable.
Everything is negotiable that's the number one -- on especially when it comes to -- -- the -- Houston actually so you know get to the store early.
You know you don't come at lunchtime.
Have you -- gift whenever you want to return ready to go you know know your receipts keep those tax on and then when all else fails.
Just you know pony up to the manager and tell them exactly what's going on and what you want you'll be surprised.
What you can get -- some simple negotiation sometimes you get someone at the counter and they just flatly say nope.
So if the manager comes over what's obviously being kind in being nice helps.
But is there anything you could say about why you don't want -- gift and will you do better if you're willing to take something else from that store.
I'll absolutely remember you know retail on the shelves they want -- you switch that around it's it's cheaper for them to do it on the store level.
And not have to process it right.
You'll get free shipping everywhere and lots of great you know free return policies that you know you can.
-- -- get back for -- but who wants to go through about it's much easier to store level to get that done it's also cheaper for the retailer.
So in fact just ask just ask nicely see you know what I I love your store.
I you know I'm a patron of your store when it continues spending my money here but you know what can you do for me how to how to get around that's.
And if you give the gift card to somebody.
And you check to see when it expires.
Action should also get them that received that shows the value on it and maybe has the rules is that helpful.
Yeah you know I think it is much information as you can you know empower the consumer with the batter and a lot of these -- sixteenths and you know those balances -- gift cards sometimes they're not redeemable as long as you think they actually are so of course.
Sending that gift receipt never hurts.
And also what he expected to be like in terms and timeframe of return.
Should you avoid that first day after Christmas when a lot of people just want to get it done.
We know what if you're gonna return something that's the data do it -- mean there's so much volume up there so many people are out in the stores they just want to get it -- -- So if you have something that maybe didn't receive for Christmas need you had it for a few months.
That's the data return.
All right great tips appreciated Christian thank you.
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