This transcript is automatically generated
Hello everybody I'm Greg you're welcome to solution America I was -- any -- they have got about 120000 problems.
So this book right here is gonna solve.
Half of them plus one.
This is who knew 101001.
Easy solutions to everyday problems and joining us now is the co author.
And you Bruce welcome to the show thanks to be you wrote this with -- -- who would work with you want if you leave with your wife you're still married.
Only twenty years we have a simple -- -- would that's what every she says what exactly when she says to do it.
That's how we come from ever argue that and it's never call her her judgment and ended down good she's normally right I -- yeah that's a minute ago my wife insists he's always right.
Thought here's the issues spending too much during the holiday season you know here is the solution.
Unexpected tips to save you time money and make everyday tasks easier.
All right on.
It first of all one of the things that people love to do during the holidays to host a party right right and of course it.
It creates a lot of stress right -- there's so many simple solutions in this book to that stress.
G gets stressed that during the preparation I get stressed during the cleanup that's -- -- Here's what you want to do with the cleanup.
Ever notice how many at -- half empty -- -- you have because people put the wind -- down and don't know where it is agreed some on the start of the blast which wanna do is it'll -- be.
You put your initial or something under glass that we you know what ever she orders and the -- washes -- sharply washes off and of course.
That way you'll you'll you'll -- probably half as many grass is the other thing.
If there's lipstick.
On the glass you know what I Wear a lot of -- -- -- -- -- -- all over and I like it tonight as electric today so what you're doing is with -- because -- oil -- you can't really put in the dishwasher when put some salt on -- salt takes it all -- takes a look at the sharp and it's really simple lingo in the dishwasher.
If you get lipstick on here under collar during the holidays I would cash my suggestion -- -- hotel room don't go home at the -- and what you wanna do little petroleum jelly and at some baking soda that really you wanna do yet I got -- -- -- -- and tell any banking so right I'll tell you later exactly had to do that if you've got wind that's left over you know people buy these expensive vacuum you don't need them.
He just -- get rid of the air should -- in the jams or just get rid of the air and the wind will will will stay at it if it did you with a jam what's that well let you gotta keep the gym first.
If you've got champagne.
That's may be left over again we are you -- energy the people put that lasts only lose the bubbles right through some reasons and it's.
And the Bob Griese reactivated is that -- that's all you do and then you are good to go -- There's lots of simple tips to sort of save on your under liquor -- -- -- music.
Great great cooking tips you can do in Turkey upside down for the first hour before you cook it suddenly cooking and then the last fifteen minutes -- will -- will keep it nice brown.
Turkey -- and get -- -- of that Turkey doesn't get upset that you're doing hand he wanted to solve the recovery and ginger rail and a little salt on the east songs that will be solved if you burn the grieving Greg don't throw it out little peanut butter.
Gets rid of all the -- smell -- visited.
Tend not to think peanut butter real it just it just gets rid of the -- the Brooks takes all these are and who tips dot com come out.
With this stuff you know it's been twenty years as I've been a publisher and and we never found books like -- -- -- -- and I went -- incident will make -- Ronan now fifteen books later two and a half million copies sold.
You know you try this stuff out I mean we have room -- the reasons in the champagne or anything they're peanut butter in the burglary he and chatted absolutely and they all work these have been tested over years and years those that don't work don't make -- the books.
But don't do that if -- kids have a peanut allergy.
Offense right they'll look holiday gifts -- -- I was out shopping a couple of hours ago.
And so aren't -- out there it's -- -- guest.
Well look number wanted to for grandparents aunts uncles -- parents hope we get our and there are slam -- couple things you wanted to you could make it very easy snow globe.
With again use that champ car that you've emptied out right get a figure reading your kids pick my kids used to pick Santa and now once they sort of picking you know Power Rangers we -- -- when there was little baby oil.
Some glitter and some egg -- The big deal will make it look like snow deep and muddy water with the Dallas radio well that's it give that to grandma trust -- -- -- do a back flip or what you usually get -- calendar from your bank.
And on each month.
You just put a piece of art from your kids there's very easy ways if you're giving you know Judy gives gifts to the hostess gifts she makes bath salts and ended in bubble wrap all the little stuff yeah yeah.
Yeah that sounds like a great idea get a whole battery who doesn't like that who doesn't like that ended.
Very very simple it's homemade it sees him again all of -- and who knew books dot com you can find at all.
Home decor you could spend -- fortune.
You can have and what we do which we don't spend a fortune so there's things we do with our tree we always get a live tree you wanna preserve the 21 approval -- cleanser.
In the water.
I know sounds -- -- it will it will do it and keep retreat much much -- also if you have a small -- -- fire like he used when -- kids get sick.
Put it behind the tree you it'll last for months -- -- if you better wreath.
And you know alive it's -- some.
-- -- And that will keep the needles on and if you've got a fake we could use every year yes put in a bad the paper bag was salt shake it up.
With and -- shake the salt up all winter will be gone.
And and another thing about that these things that you store all year like stockings and -- -- -- ever notice.
Mike is it allergies when -- bring everything down for for Christmas cheer you want to freeze anything that's that's Africa white stockings -- felt we're means for 24 hours.
And you will kill all the dust mites.
So that makes sense she's ever -- that can sneezing before Christmas a lot of it has to do with you be introduced all these things back into your house right have been sitting for you are right to get wanna you wanna you wanna just try some simple tips like that -- any of the freezer full of dust might well the that is the problem the dust -- in the freezer and ex -- takes the fifth.
And they get into that pork tenderloin even out over two years then there's that there's that too you know another thing you never -- -- pay for those tree skirts that are 3048 out just what he's an old.
Table cloth that's round that you can get for about ten bucks right you -- make -- room who read the spice is to make it smaller Christmas and if the Pope read goes bad.
You spree will -- comics and that'll reinvigorate.
The sense you can't.
It's like I'm for you -- that -- exactly right Steward system what we call a win win.
Give us some other holiday tips that we can finding here in and I wanna branch out just a little bit because we do have some extra time.
Well there's deuce -- thousands of holiday.
Tips here there's great suggestions forget you can make that are really really simple to do there's tremendous speaking tips if -- baker.
Will show you the simplest way to ensure their bread is is sort of -- crusty if that's what you want you -- ice cubes.
It's a simple technique using that great way if you're baking cookies to make sure that the cookies don't spread out on the -- And all it is is using little bit of oil in the tip again is in the book.
There's just again 101001.
Solutions these everyday problems -- -- really old designed to help you save time and save money.
And make her like feature tremendous waste is stored -- weren't mature what he's just eight cartons for the small ones don't wanna buy those boxes from.
-- people buy what you wanna go get wind cartons.
That's said it's simple and simple solutions to sort of every -- problems that you that you happen that's that's who we've been doing -- not work for twenty years now and it's not just look for it.
This book is -- I was thumbing through it not just for the holidays but all year round for example you've got some basic chef's secrets for throughout the year.
Breakfast and -- dinner desserts parties.
You know it is it's all about saving money and so so the incredible stacked on it was keep coming back to -- we throughout almost 40% of our food.
With the tips -- these books we'll show you how to preserve your.
Vegetables you were herbs that go bad this the spicy you know sometimes places if -- -- too long he just wanted to post them.
For a couple minutes before you use them and that will reinvigorate all of them which wanna do with your your your.
Producers put them in a bag in either for drinking water like asparagus broccoli so -- -- any of those things installed the book.
Bill last week's beyond the expiration date night.
Here is the chapter that I intend to read as soon as they get around getting rid of pasts we're not talking ladies and gentlemen -- kids.
I'm excited about those other past its I don't know how to get rid of the kids again -- but they they always come back well he can't I hope I keep telling them and I'm gonna moved to Bali is -- -- -- go to college that they don't believe me.
But that you know getting rid of past energy seeking tips really mean when you spend so much on our bills well that's right the thing about passage he spends money this money on these on these these these sprays are filled with -- you don't need to do it.
You can get rid of roaches really easily with -- You can hear it silver fish with cloves all of these tips from what any of the you know get my issue when he's peanut butter will explain how to do or peppermint oil.
So before you spend money on the on the on these repairs you should check out what's in this book.
All right who do 101001.
Just in case.
You know and got -- here that won that one and the -- -- -- check it out who.
Knew at WWW.
Who -- books.
Dot com absolutely you check it out on your website.
Some of these solutions here and if you want all of -- by the book from the year ago Bruce -- Industry experts are being bought -- -- when we come back for Smart ways to respond to customers.
On line because a lot of folks are doing their holiday transactions on line.
That some tips here sister ground for that.
We're back so much in the way of our everyday lives the transactions.
Our purchases especially during a holiday.
Happening on the line what about the interaction between business -- -- customers and clients.
-- here now to talk about that is Michael first Vickers founder and CEO of reputation dot com and Michael.
Thanks for being with us you're -- -- -- -- hope -- can hear -- let me put up on the screen here.
Today is customer.
And the solution is improving feedback between the owner and shopper.
Right talk to us about that you've got the four sees the -- came up with as a solution here -- what are there.
So that thank you -- having -- -- show small business owners all over are experiencing the fact that customers repeat customers first time customers.
Are relying on the Internet to you.
Talk about them to find out about them -- -- decisions about whether -- -- for them so that you cannot enforce these few very clear and simple how -- -- treat your customers.
Online it's kind of an upgrading of the traditional way you treat customers -- person they are chair comments.
Correct to compromise it was a little.
Nuances of how people use the Internet the comment that people make it to their friends that used to become -- -- these few minutes -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- very prominently on review site are very prominently on Google's -- you have to make sure you're engaging.
Either yourself or through some service to use but -- -- -- team make sure you're eating your customer and you public use every comment affects your marketing.
Prowess let's begin though with -- at the first of your foresees.
And that is care what does that mean.
Mean you have to -- -- our customers and that sounds obvious first -- what it means that you -- -- character customers -- -- -- we're not happy.
And most business owners have that instinct anyway right that's not a new idea -- for most business -- But what we found across many many viewpoints -- on the Internet now six years working with small businesses we found that.
The the small business owners cream -- directly even with a very aggravated customers whether they're justified in being angry or unjustified community.
Those are the ones who -- the best.
-- -- -- -- -- This whole singing business that if you're customer loves you and you accidentally -- -- -- house.
She will find a way to blame the dog instead of view and the idea that if you engage customers not satisfied make sure that your -- -- first -- hurt.
And second all.
Although he answered in terms of his -- agreements.
Then that person often goes out and starts how do you as a great business -- even if they -- not satisfied with the actual part of service.
These these the Italians don't respond -- and -- -- and that's that's the right signal.
Two to the public -- looking at whether they wanna do business view -- your competitor until you come up copy million product I will be well treated as human being in this case you destabilization of everything.
A lot of customers are very worried about the fact that they're not being treated as humans they don't have any interaction with the UE commerce they have no interaction you.
By phone and the fact that your humanizing.
That -- caring for your -- he's a huge huge viewing your business in the long term.
Your second -- is comment.
On how long should responses -- -- customer's.
So -- Colin -- you don't -- -- -- all the time don't you that exception.
In the second that Collins can -- her grief whenever someone's talking about to align whether its possibly say thank you very very glad to -- you happy.
If they're saying oh you know I wish this has been done better say thank you for the feedback that's very helpful.
If -- -- nasty you know that's the one exception if you're just being nasty.
He's very hardware and I started this company Kentucky and they're saying in Kentucky when you wrestle with the page you both -- -- -- Covered in mud and so you know are really wrestle with someone who's just got to get too often that person by the way.
He's not real customers sometimes a competitor.
Masquerading as a customer or -- a former employee.
Mass screenings and customers only when they see something completely false factually false you are spot you know what they're really he's so you only need customers say thank you rating you better how to do it sometimes you won't invite them to to convict you all plotting to have a more fulsome discussion -- -- -- here -- -- here we want it almost forty runaway ex.
That's kind of thing can show its footprint that you leave him in the Internet can you show me your next prospective customer how -- you are and the fact that again you're gonna humanize the interaction.
Over the Internet -- third -- is correct is that related to you know the old saying the customer's always right.
-- high in here's the here's how we distribute copyright.
If you the customer or let's say even if a customer has sent a link also about you that's usually demonstrably also for example they say about unit.
You close your shop at 6 PM international and -- -- had.
That's something that you do you -- you do want to correct you wanna make sure that that you do correct that record so that the wrong piece of information either through delivery receipt or inadvertent she is not.
Metastasized in its way through the Internet very importantly you also want to make sure that if you.
You -- somebody that's used -- -- you you your team provided them a better service or product and you promise to correct that mistake.
Make sure you correctly -- -- it very timely because the Internet is unfortunately very unforgiving.
And the last one is compromised.
Is I understand it you know don't have the all or nothing mindset right.
You -- you know some business owners because you know mom started business and -- -- running your business wherever it is.
-- fuel a lot of crime and your business if you a lot of prime of their relationships and that is.
Eight a terrific equality in most cases.
Sometimes however that doesn't translate the reality Internet.
If you just -- -- customer knows -- years ago look I'm just set up.
You know buzz off that I might be completely acceptable -- years ago because it's that that that response is not going to live on the Internet.
In the Internet age though you want to make sure that you are thinking not just of tomorrow one of the tax you that your response that you were.
Visual response that you're human response is leaving forever right that the Internet -- that tattoo parlor and every time someone -- about you -- you talk about.
Yourself or someone you're leading -- -- -- rehearse he wanted to shoot it even if you feel your -- legal rights.
That you there's sometimes a reason to compromise anyway right this is one of the more frustrating things on -- business owner to.
-- -- My team feels completely you know right all the evidence suggests we're completely the right sometimes even then if there's an irate person we will still compromise because we don't wanna.
Tick someone off on the web and and and -- negative experience going forwards you unleash religious.
Trying to Muster up that generosity try to -- that goodwill and and have a tendency to compromised if you're not just talking to that person today.
You're talking to everyone who looks like her forever.
And we've got about thirty seconds left Michael.
If companies need to realize and some don't especially small businesses that interaction on social media can be critical to their success or failure right.
Criminals -- successor -- owner and -- you know today small business owners.
Are some of the people American take on most individual responsibility for their lives in America and -- they now need to -- -- taking any individual responsibility to social media into whoever they know how to do their regards her all across America they may not just he usually Saturday and her rise to the occasion and thinking about today as a new day.
Unlike yesterday is what's gonna give them a success a small business owners on the Internet.
Michael for -- founder and CEO of reputation dot com and your website is www.
Dot com check it out Michael best of luck.
Right -- -- -- like Jeff Murray whose founder of no delay we're talking about weather forecasting and that can actually help you.
Travel want more comfortably and safely will be right.
Welcome back you know how frustrating it is especially during the Christmas holidays inclement weather and so forth.
A flight cancellations can wreak Havoc on your travel plans -- your holiday visits with family and friends.
Joining us now to talk about how you can use.
This system and the knowledge and information out there to better enhance your holiday travels.
Is Jeff Murray who is founder of no delay.
And Jeff thanks very much for being with us when -- put up on the screen -- issue is flight.
Flights that are canceled the solution is -- -- Weather forecast to predict travel delays.
Ahead of time those last three were -- and spare -- ahead of time first of all why Jeff did you start this company.
So years ago I was an -- based airline pilot anybody who's flown in out out of O'Hare knows it's a very delayed.
Airport I live in Chicago so I was not one who was particularly fancy about being delayed in getting stuck.
-- a variety of airports outside of Chicago.
So the idea actually came about years ago in a sense of actually looking at a news paper.
The local newspaper -- watching in the local weather forecast and saying if there's going to be heavy snow in Chicago on Friday.
Then I don't want to fly that -- solid actually trading to a different trip.
On a different day.
And that's extended well beyond that come to a much broader team.
Including some meteorologists.
A variety of computer scientists -- Ph.D.s and and guys like that.
Who actually put math behind what I was doing years ago with the newspaper.
Wow incredible all right now let's get into the how to want to put up on the screen your website which is no delay dot com.
And step us through this how folks can utilize your website what they put their flight information in there.
Yes so there's there's actually two things two big things.
The you can do with the site the first thing is in the center of this site you'll see a blue button that says map and and not surprisingly that -- happen and actually shows.
Our airport performance predictions.
For the next 72 hours roughly three -- it's.
-- you can actually look at the map you can click on you know the busiest airports in the United States.
And see our predictions.
For the next three days and those predictions are provided -- a very easy.
To understand format of red yellow and green.
Red means high likelihood of delay yellow means moderate likelihood of delay and if we predict green it means actually -- very low.
Likelihood of delay actually in the low single digits so that's the first way you can use -- the second way.
Is you can actually input an itinerary for your travel you know could be within a couple days it could be within a month.
And what we do is we -- -- -- your itinerary.
Against the predictions EC on that map.
To identify and and and an estimate the likelihood the your itinerary.
We'll actually be delayed right now you have a Twitter page which is also very useful what what do you do there.
So what we do on the Twitter pages we provide Twitter feeds that that provide our predictions for impacted airports.
For the airports that are really likely to have delays.
In the next 24 hours so what we're doing is providing insight for travel tomorrow.
So the Twitter feeds that -- out this morning -- for the airport predictions tomorrow.
On the web -- has much broader depth.
For those predictions on our Twitter -- -- and how do we find your Twitter page.
Just go to Twitter it's that no delay.
DLA why no -- aren't perfect.
-- -- on -- you've obviously got some bright minds and mathematicians.
Probably coming up with.
Algorithms to figure out probabilities and -- -- -- and so forth how accurate or your predictions.
So our predictions we've accurately predicted over the past two years -- we have a an entire archive of weather data.
An airport performance data for the past two years we've accurately predicted over 90%.
Of all of the airport delays the weather related airport delays over the past two years.
He may have 90% accuracy but our communications.
Cook up here isn't a 100%.
There were -- get Jeff -- back one of the other things.
That you can find out about use them.
The number of airports that are covered in the United States on his website.
And they do you have plans to expand as I understand a -- -- well beyond.
Just the United States and then of course you can get direct feedback from travelers what they are experiencing.
In in near real time.
Dot com and literally in there it is you you can.
See what the various airports are experiencing in terms of weather delays cancellations.
And in the red to yellow the green alerts.
And you could also.
Which I think is incredibly useful is I'm gonna tell my sister about it is coming in tomorrow from California's check via Twitter page if they.
To get the a real time alerts -- what's going on in your particular community you're airport.
If you're flying from let's say Californians to Denver -- in -- Dallas you can find out the conditions.
In those respective cities as well so on -- week.
Can't get Jeff -- back but he's the founder of no delay dot com is website is no.
Delay dot com check it out both the Twitter page as well as the input.
Page -- website page where you can put in your itinerary and find out if you're gonna -- the waiter for its smooth sailing.
And we certainly hope this time of year it is the latter.
Well I'm Gregg Jarrett and thanks for joining us on this edition of solution America see you back here happy holidays --