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Welcome back a Staten Island couple whose home was destroyed in hurricane sandy claiming they're not in good hands of insurers who are not only low balling them but using images of their ravaged home in this television act.
But all stayed put out.
Joining us now is that Staten Island couple Dominic and Sheila trainer nice to see both of you this needs to -- -- show tickets back a little bit here.
What happened to -- during hurricane sandy.
And our neighbor called -- up.
How we run in touch that I made earlier in the day he said dad -- -- -- -- blown off the roof if we -- to -- -- we should -- we'll wait till tomorrow.
And then later run.
In the evening he called up to say.
He heard a noise and he looked at his kitchen window and he said the front of the house looked funny the front -- that was down.
-- my husband said well where's the water so he went to the front of the house he looked out the window and he says just coming up the street yeah.
The work we knew the wind took it down before this storm surge hit so dominant when you saw the house what were your thoughts after he -- at that station.
We went down -- next morning we knew there was something wrong way to know exactly what was.
When we got down there were kind of in shock and did you know you don't realize when you see other things on the news with people -- have tornadoes and missed that.
And which -- really it doesn't hit you until it happened -- being homeless and that's what happened.
And others photo these images of your home -- Allstate you'd filed a claim how much was your claim with Allstate four to -- redo the house to get back up.
And running well we assumed.
Bad thing to do that what we recovered for what the policy we paid for when -- Ford that that's the amount that we wouldn't seem.
Close to 200000 -- -- get back up and running so all -- you check for what 1010101700.
And -- which doesn't do anything.
So now you're fluent in that this story here now this is the -- the photo of your house being used in an Allstate commercial.
To promote their own services.
What were your thoughts when you saw or heard about your house being used in this commercial.
It was Thanksgiving.
And so we left Staten Island to forget about Staten Island and really enjoying the day my husband was watching the jets games.
And I was in the kitchen I hit my grandchildren you have granny -- -- your house.
And they played back and there was the first two clips with the chair with a question tape on hidden -- -- kitchen window.
Donna when you saw this ad and you then haven't heard from Allstate have you any solid you've -- -- 101000 check.
They haven't said anything to you that calls anybody I had gotten a phone call from the woman that was candle in the case and she should she was gonna military checked and -- -- what's therefore -- -- -- -- -- church one is for 6070 to grow revenue and the other 14101 night's snow okay issues.
How much is -- she told me 101700.
Dollars a -- to -- what's at Ford Fusion that's the 67.
I just don't send me that -- -- acceptable.
-- an incentive anyway.
-- ball -- watching this morning because this is an outrageous story -- -- that they're using the images of your house to promote their own services and sending you this incredibly low check for.
For what happened it's just it's just horrible Dominic and Sheila Tran -- we hope we get some good news for you guys -- We hope we hear from all sit on that.
Thanks guys thank you come -- appear on the.
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