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'We couldn't be more thrilled to get off the boat'

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    Passengers credit Carnival crew for handling horrific conditions well, but others remain angry

  • Duration 8:31
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-- where is on the cruise -- the fiance Ed buck they join us Kim.

What's it been like for you what -- the conditions.

I don't -- did you get pretty -- -- everybody's been saying this dedication has spent quite a big problem.

Our room that night -- dark dark against the night and Russia have a flashlight.

And the spirited as -- better orient but plentiful.

And K eight long lines to get it it kind.

But everybody.

It had a lot of come -- -- lottery among the pastor.

And that we we've gotten fairly well.

And understanding you would take another cruise.

Absolutely had taken other groups and even on -- In -- -- Why they did a great -- decree came through and -- situation nominated as good as.

Possible.

-- I have a you more concerned about -- -- I mean I was a little.

I'm a little upset that they did not get it stopped about a sitter and I thought maybe that -- have been expedited a bit better.

But Kevin wasn't quite as you as -- on the ship Downey conceded the port is within reach what's it like for him.

I'll hit wonderful that -- -- -- going and the deck.

Support.

We can't wait to disembark we have our did -- act.

My son is coming to get that -- and we just could not be more thrilled to get off the boat.

And now what you -- that there isn't there's a fire on board that engine room.

We are we heard -- announcements over.

-- six engine room and we expect there are balcony and looked out -- there is a huge cloud of white smoke coming out.

What do you think was going on did you think there was seven series probably concerned at the time.

Yes we were quite concerned.

Time and it definitely was a serious problem and then about twenty minutes later -- the lights went out.

And did they come back our other -- -- -- generators aboard two up are the lights are not.

Yet no they never came back on although all the emergency lights.

Came on immediately so we see in the hole is -- -- We had a flashlight car -- and so we were.

OK pretty much.

But we're very concerned -- we go -- -- we look we looked for -- like this brochure.

Kim I suspect there's some people who sort of grinning and -- some people will are really angry and some people are really scared as is that a fair assessment that -- from people responded differently.

-- -- people responded differently.

There are many people -- you know re elect make the best that I think most people were able to make the best of the situation.

We really didn't have actual race.

But it was very bright -- -- the the fire occurred.

Many people went to the Muster station it is and stayed there.

Even after we were told to go back to the -- people's stated -- Muster station.

But it was very -- -- In.

You know I I hope there's been rumors that there may have been problems with the engine.

Before partnership -- certainly hope that is not the case.

-- that carnival would not have put as many people in that kind of danger.

But the crew has spent absolutely spectacular.

Very wonderful housekeepers just Gilbert the cook about -- at all.

-- -- -- -- -- -- -- When you first log reported the shifted a dude -- and and show you where you lifeboats are where the -- prisoners are so at least that you're ready if -- were something that was more catastrophic than happened.

Yes we didn't have made Muster drill where we went to court Muster station.

-- -- -- the boat left -- And what was really concerning was that they did today at the greatest danger on this ship is -- And have to Muster drill to that it showed everybody how to put on the -- Another good thing about when this happened it was 4:30 in the morning and at 615 -- it -- like that we could all city.

How how -- give any sense of how long that fire was burning.

A lot.

Not really but they kept telling -- But that they had shut the door.

And that they would let us know what it cooled down.

In their room etiquette is best and damage.

Ventilator off and that we stop the fire was out of step by defense several hours later.

They came on and told us that they had opened the doors and they discovered the fire was out.

And we're able to it was best that.

The ship was not going to be able to -- any longer.

This could.

Lead -- and that was -- that was because via electrical system got -- -- Can you smell the burning electrical system.

-- big time yes and what the smoke that we saw -- white smoke consolation birdie.

I don't what are the -- always amazed horrible situations it's sometimes don't get information so -- you're always curious what's going now what's going on -- -- -- fear where they routinely regularly giving you updates so that people were feeling insecure.

Yes they were Richie to rate giving that update.

As to what was happening.

Being -- one frustrating being at could be -- and for the first few days.

Was that we were all wanting -- know what the plan was.

-- the boat.

Was not going to be drivable what was the plan.

Where it landed it does not mean they they would tell us -- -- think that they didn't seem that they had a proper plan in place.

-- tactic used immediately.

It seemed like they were constantly calling in the Miami office trying to come up with an idea.

-- its plan of what to do that.

Did they did not and that talk about it quickly is affecting patient have.

They get -- defendant not -- out.

I I would have thought that they would have a plan that it was aloe and with Chela spat.

-- that they did not -- It -- and -- that would be.

This I what I don't understand why the food situation was so bad why they didn't couldn't drop better food at least -- never -- rumors about the food.

No no no there was Polonia -- they just couldn't cook.

And in fact we had three other cargo ships can't pitch and were circling -- over different time periods.

Using the -- extra transfer large amounts of food.

From these other ships over to us and then then the last two days we've had.

Helicopters.

Bringing big bundles -- both good and drinks.

And dropping them on the back deck.

Well it did the good news is that the very surely you're gonna attack I hate to tell you that could ask for five hours before you get off and -- That maybe the a lot of out what are your immediate plans by the way what do you get a stadium -- billion going do New Orleans or Houston went to plan.

My back is looking at he's right today by -- any -- at any band and that we eagle drive as straight Kolb and that you.

Accused his stature will stop in and get a nice meal we want to stop at a hotel will be able.

We're very lucky coming to get it.

I've won the one -- one woman I talked to one -- -- act bad just soft drink with ice and McDonald's what do you want.

I want spaghetti.

And add Mexican.

What do you lock that it -- to visit -- and we haven't had another.

They can't get to rank the bar has been closed for a couple of days.

-- -- But that's another problem I have a camera and dad thank you very much good luck and I hope that you one of the first getting off that ship and get home soon thank you for joining us very angry at.

But -- it.