Carnival apology accepted?

This transcript is automatically generated

Just minutes ago -- CEO apologizing to passengers let's bring back passengers -- Jordan and Bob Barton.

What do you think in the company's apology -- I lose I think an apology is it.

I -- if they don't like what I think -- made it a letter very clear that they you know they are very hard court they're trying to take Canada they're prepared.

You know I think they're doing their job and I appreciate is battling personal concern.

The passengers we didn't really speedy.

We heard you know three or maybe I safety call her -- paramedic.

And we know that element we're not areas so we -- what a lot of -- medical issues like there was I -- I'm have you thought about the apology and didn't have any serious medical issues that -- do you see hear or see any.

-- -- personally we heard about a couple of people who now and possibly broke leg.

In terms there's CEOs apology.

I'm happy to accept it and it shows that I think carnival really does care.

About.

Our experience here and I appreciate it personally.

I'm we have Russia out of the -- -- just tell us -- -- people are dancing and singing.

Is there that mention some bad revelry there a lot about joy there.

Yes but but -- well I think it's getting close that we're off of dishonesty and so I think that we were just days.

They really -- probably did not -- -- and imagine that there is indeed Kevin -- Have they given you specific instructions on the -- night -- what -- -- -- been -- like to wait your turn to -- -- bags out what's the drill for getting off that ship.

They're gonna start we believe with the lowest deck and and and received.

And you're glad you're supposed to.

Wait and they have plenty of people at the farewell to help with -- writing and they're kind of keeping everyone under control so that people from the upper deck don't start down and and and they're gonna have to doors open to where we've been told is gonna -- fairly quickly once they start.

So that's all we know so far no -- have been called specifically.

I understand why -- of Durham don't think generators for -- -- polite inside the ship I understand it separate from the engines to why why is it lit up.

We understand that the helicopter.

That brought supplies and provisions -- yesterday dropped a big generator -- it collapsed.

Passed by and it may -- they're using that bit.

There's been.

Then beat the initial incident there's been any light -- emergency lighting not a little harder perhaps than there's been -- big problem down there are more ventilation then.

-- -- But I don't know why there's more -- that there's plenty of light on the ship right now.

But I would think -- -- be sensor redundant set and that I understand why didn't they have the back up there wasn't some sort of back up lighting and and for a man -- I was so dark for so many people.

-- -- it in the hallways that was always light it in this how to act and then it in this specific evidence.

You know our cabin there was no lighting of the American black it was black black in my I was -- earlier fortunately I've got to play despite.

So lighting was not a problem for -- but I imagine it was but the other problem because -- dispute and an earlier phase in in in the -- them.

And life.

-- -- If you open your door and then the -- across the way opening their door from about eight you would get the light and and and debris across great but by the -- -- -- below deck but they didn't happy about the economic nobody open their door possibly new.

They had it was dark and no ventilation whatsoever and there apparently didn't work.

-- couldn't be on livable.

And liberal are good luck up packing and the dark.

Present them -- -- -- just about -- -- -- flashlight.

We actually did -- is ready to go but it did and I bet you I've they have been for days in fact anyway thank you nothing good luck.

Thank you used.

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Carnival apology accepted?

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