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'Carnival Cruise Lines is bulletproof'

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    Former Carnival senior official weighs in on PR nightmare and company's future

  • Duration 4:17
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-- lines is still dealing with -- major public relations disaster especially as new pictures and stories come out about the really filthy conditions onboard that ship.

But at least one passenger says she doesn't -- -- apple for what happened.

However her hair or the kind of situation and whether in the cap -- an -- remembers where that.

Patriots on board that I don't care what carnival like it was or light company it was.

When you're -- on some -- there's nothing that you consume any candidate would be -- -- respect.

-- Nothing they can do.

Good morning there today how do you think the company handled us.

You know -- every -- becomes a poop deck then you're gonna have a PR nightmare and cause for concern.

And you know I think him I think the crew and all the reports that we've heard the crew did a fantastic job.

My I think the executives of the cruise line could have done a little better I'm getting ahead of this story and over communicating with the public and with the family.

It's what some people on board that -- -- say they just simply didn't know what happened at I don't know if you caught bill's interview with one of the passengers on board.

But it sounded absolutely terrifying smoke coming in filling their room not knowing what was going -- nine.

How effectively do you think that the company was communicate with people on board.

Yeah and you know we have reports of passengers getting their updates from the media as opposed to the crew on board the ship.

In and I seen this in the past I mean there was a fire on the carnival Ecstasy.

And now I have my wife had a friend on board and she found out about the fire.

That was on her ship by turning on the television and she's like oh a cruise ships on fire awaited -- wait -- -- that's my ship.

And so I think I think there needs to be you you know get over communication with the -- Did -- let me just mention to our viewers right now we're looking at a shot of the -- and you see all kinds of white -- sort of a shanty -- People were sleeping up there because it was just too hot.

And too -- down and it happens I want to ask you about that's.

There are reports that the CEO of Carnival Cruise Lines was out at a Miami Heat basketball game one of the nights at that boat was stranded at sea.

Seems like a ridiculous idea to -- what are these people thinking do they care.

Yeah I think that was a mistake coming when something like this happens I would almost think.

You know if possible let's call the corporate -- Coast Guard and -- the CEO on this ship I mean imagine if I.

Eleven analysts -- site I could see the CEO not wanna do that but I guess that I.

Let's have some accountability there why didn't anybody from any management from that company get on that ship and see what it was like themselves.

Yeah I think the more you try to hide it.

From the media and from people wanting to know the more you attract them so I think if they if they just get out ahead of it I think it would just be better for everyone.

Yet you know that company's stock price has have close of the markets yesterday was down 5%.

-- a bit of a hit but not a huge hit.

And we hear from some people who say they're already booking -- next cruise.

So does -- really just have this core group of people who love their -- so much that they don't care they're willing to do it again.

Yeah and I talk about this in my book the truth about cruise ships at the the industry is bulletproof.

-- Carnival Cruise Lines as bulletproof.

In only 20%.

Passengers have ever taken a cruise Americans have ever taken a cruise.

So we continue to see the industry grow year after year as new ships come out.

And you know -- 95%.

Approval rating for their crews so we see repeat passengers all the time.

Despite that and -- virus and other things going on by the way we did show folks those sheets up on the -- before I understand that carnival cruise they took down all -- sheets.

Prior to the ship coming in -- port presumably so people wouldn't see that from that morning.

Because that would be another bad -- for them I guess the companies also banking on people having short memories about these things.

Yeah and you know it's funny like like we here with reports that we don't see any slow slowdown in bookings.

You know -- take a hit on revenue on this ship specifically.

For the -- Bookings -- for -- -- why months.

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