Also in this playlist...
This transcript is automatically generated
Hello all of the health blog I'm Dr.
-- these days American consumers depend on online reviews for almost every -- -- they make in fact research shows that 72% of consumers.
Trust reviews they find on the Internet as much as personal recommendations.
Knowing hard to get accurate information is key specially when it comes for joining me now with her tips.
On getting the facts is doctor Keri Peterson and -- -- and contributor.
For Women's Health magazine thank you so much for being here.
Great to be here you know this is a big issue because.
You know there's so many reviews out there especially when it comes to doctors in good you have to wait in line -- they smiled.
And the particular case you know.
Too fat comfortable whatever the case it is but one of the things you say is.
Consider the source.
Absolutely what is not all online web sites that -- physicians are create created equal.
There are closed loop and there are openly and services -- -- openly -- issue one ticket with a grain of salt.
-- an open -- is one where anyone can read the doctor and the problem with that is that literally anyone can read a physician so positive review.
Is it from.
Happy patient or is it from the practice itself trying to boost its reputation.
If it's a negative review is it from an unhappy patient or is it from the competition.
Trying to tarnish the -- OK now closed loop on the other hand.
Is where they verify the identity of the reviewer and there's only one closed -- service available online and that is from his dock -- Does not doc it is a free online service that allows patients to find -- nearby doctor and then instantly book an appointment.
And they only allow patients to review the doctor if they booked the appointment.
And they've seen the doctor so -- -- -- and it's not even issues not not even things like Health Grades that's still an open that's an open look -- yes hey that's.
Next thing that you call is the selection -- -- who do you mean by selection buys when I mean I that is that.
Really in neatly patients that gravitate towards writing reviews are those who have not had a good experience.
It's analogous to a parenting style where the parent will punish the child if they'd be -- courtly.
But if they do if they're having a great day they just let it go so the patient has a great.
Great interaction with their physician.
They leave the appointment and they just go about their -- their business go about their day that if a patient has a bad experience they're much more apt to want to publicize it on line.
It just creates a little more of a bias because -- visiting -- at 200 glory interactions.
And the only one that interaction that's reported on line.
It's not going to be a balanced and representative sample of the pace of the physician.
I mean that one of the third points that you make is to look at the statistics and be aware of liars and has mentioned some of that yes but again getting to.
You know we live in NA in -- in a world were.
People rely on the Internet.
But they are clearly not sophisticated.
Among Internet piece of the quality of the material -- looking at what is it that a consumer you know without being the master what can be really when they look at a web site and is says all Dr.
Manny is just bad.
And that usually coming back to.
But what -- -- read -- it to say well wait a minute I'm one there's certain things that I'm interested in that maybe this is the right.
Doctor for -- Dr.
Manny to -- accurate when they read it that's keeping the have to read it don't just look at the score.
Actually read with the patients are saying and see if it matches your values and your needs so for example.
If an album online website is allowing you to reach a position in categories for example stock dot -- -- do bedside manner or wait time.
Maybe one doctor James curry in one category and poorly in another and that categories not important to you so for example.
If you like a physician if you want someone -- -- a great that's kind manner you may be willing to wait for that and you don't mind that that physicians running late.
Some people can only go see their doctor on their lunch break and they care very much about the wait time.
And they'd rather see a Doctor Who runs on time and who skilled rather than someone -- warm and Fuzzy.
Another thing that I think is important is look beyond the credentials of the doctors look beyond the reviews and a look at the credentials and look at the credential yes take that into consideration as well -- -- they train where -- they get their education to they have any good publications awards and recognition.
Those should all be taken into account as well not just what you see.
Written on line as a review.
And finally you remind patients to give bank can leave your own review and yes and don't just relying on what -- read contribute to the process pay it forward.
-- had a great experience please documented we as physicians really appreciate that and I think the patients that are going forward looking back in your review we'll we'll thank you as well.
Do you think -- -- as you the final question do you think that.
-- it plays a valuable tool I mean once side of me says.
I want I want patients to go to the right up.
I get it.
But on the other hand I see.
It it it it could really almost confuse patients into going into the role the right doc.
That's why I think at home doctor's bad doctors are very good pad market.
And that that's the tough part I do think that online health care reviews you need to be taken with a grain of salt overall I really do think there's a selection bias there where you will be more apt to read negative reviews and positive reviews.
In -- -- better.
Working by personal recommendations and asking someone that you know contrast their experience.
And that's the final word and love it.
Well thank you so much for being greater innovation and you're absolutely right I think that this is going to be an ongoing thing and -- it gets better you know yes I -- to thank you all right.
Any reality health hobbies you wanna talk to me about email me your fox -- Dr.
-- -- foxnews.com until next time.
Filter by section