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Disability claims are piling up in veterans affairs offices like this one in North Carolina.
But what is causing the backlog and how do we fix it.
We're taking it inside look at the backlog was Scott Hudgens and a former deputy assistant secretary of public affairs.
At the department of veteran affairs -- you -- this morning.
I'm well hope you are too I -- thank you so take us through something give me an example if you have a veteran who -- it severe knee injury.
What does it take for him or her to go about filing this claim in getting this disability how hard is it.
That the best way for -- any veteran to file a claim -- was fully fully developed claim.
That means you have a specific problem a specific complaint.
In specific pieces of information from your military and military health records when you submit all of that it once you have a fully developed claim however most veterans.
Don't really know all of the technical medical information that they need to have to file a fully developed claim.
And that's a big part of what's taking so long for these claims to get processed.
Now it seems like the backlog at least we've been hearing about it until just recently has this been going on -- for a long time.
Well there's been a backlog of varying degrees for quite a few years it's only been in the past four or five years.
Where the backlog has increased flow almost.
To the tune of a 10025%.
Right now there are roughly 650000.
Claims from disabled veterans that have been backlog for more than a 125 days that means that all of these men and women are waiting to receive their disability benefits that they earned through the military.
By being disabled through an illness or an injury or wounded in combat.
Do you sense any urgency coming out of the department or even President Obama.
Is he concerned about the backlog it seems like a a crisis and what are some specific recommendations.
-- you could advise -- and a slew of his jam up.
-- right now secretary's push insect you the VA secretary has ordered it.
That the people led GA who process disability claims.
Work mandatory overtime for the next couple of -- and that's that's the only thing they get mandatory overtime.
Yes well that that's that's one of the big things right now and it's actually the most visible thing that's going on.
They also have to do some work with the implementation of additional computer technology.
And ways to automate the process but.
I don't know that that's going to work out as wells a lot of people think.
The word from the Department of Veterans Affairs in the administration.
Is that these problems will work themselves -- by 2015.
But earlier this morning I went to the VA dot gov website to see what the latest.
Disability figures were they were supposed to have been published.
On July 1.
But there was a -- saying that because of a problem with their data maintenance.
Warehouse that it was under repair -- the data were not available.
So if you can't even get the information.
On the progress that VA is making filing and processing these claims.
You know what with all due respect it's kind of begins to look like keystone cops this -- it's a shame on it should not be happening in America that should be priority number one.
Thank you for keeping us abreast of the situation.
And have a great -- thank you very much got.
Thank you play his mind.
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